How to Process  Customer Complaints : SolderPanas

Sut i gysylltu â Mandiri Call Center for Customer Complaints

The existence of a Mandiri call centre  is indeed one of the best places for customers who want to complain or have problems making transactions. This bank also makes it easy for members to access complaints services both orally and in writing.

In becoming a bank customer, it cannot be separated from different types of problems that occur such as lost debit/credit cards, forgotten pin numbers, lost passbooks, wanting to block ATMs and failing to conduct transaction activities. Of course a series of these problems have happened to you, right?

To solve this problem, you don’t really need to worry or worry because the existence of a Mandiri call center  can  be the best address. The existence of the call centre is provided in accordance with the provisions of the relevant Financial Services Authority or OJK. The mechanism for lodging complaints from Bank Mandiri is also very easy.

There is a call centre number where you can be contacted at any time. For those of you who want to make a complaint, make sure if you do it well. Remember to tell the details of the problem where it is faced. Be sure to provide some important documents needed including the existence of a passbook.

The existence of such a complaint service is available at a bank branch. Although the method is quite easy, a few of the public do not know how the correct mechanism is when contacting  the Mandiri call centre.  A few of the customers did not give up their intention to do  the defunding due to the lack of informationabout the ordinance.

Overview of Bank Mandiri as a Public Company

Before you know the call center service, you must also know at a glance about this same bank. PT Bank Mandiri Tbk itself is a bank with significant assets in Indonesia. In addition, it turns out that it is listed as a public company on the Indonesia Stock Exchange by having a Stock code BMRI.

Founded on October 2, 1998, the company itself was originally part of a banking restructuring program run by the Indonesian government. At that time, there was an economic crisis in which state-owned banks namely Bank Dagang Negara, Bumi Daya, Indonesian Import Exports and Indonesia Development were combined into one. Namely,  the name of Bank Mandiri was given.

In its own journey, Mandiri  continues to develop a range of banking products that can be chosen by potential customers according to their respective needs. The products offered by the Mandiri call centre may  include deposit products to loan products.

In addition, Mandiri’s work  is also unquestionable. This is not without reason as the company has apparently achieved  significant advances in providing services to the SMEs to retail businesses that make a significant contribution. There’s no need to doubt the performance either.

There are different types of services that have been offered by the company to its customers. In addition to the existence of different types of savings and loan products that can be tailored to the needs of its customers, Mandiri also provides a 24-hour call centre service that can be the best place to make complaints. This makes the company one of the leading companies in Indonesia.

 Self-Service Call Centre forComplaints

Right now,K amu must still be looking for call center services  , right? For thoseof you who want to make a complaint or complain, you can call 14000. But the number can only be reached by someone in the districts of Surabaya, Palembang, Jakarta, Medan, Bogor, Yogyakarta, Denpasar, Jakarta, Banjarmasin, Semarang and Makassar.

For customers outside the aforementioned city, there’s no need to worry. As you can contact the Mandiri call centre to (021) 5299-7777. The tariff at which it will be charged to customers is also very cheap. You can get in touch directly via phone or mobile phone. Meanwhile, if you call 14000, you will be charged a logical rate .

For those of you mobile users, you’re going to have to pay a flat rate witha biay per minute. For more details, see the review below.

  1. Telkomesel hello card has to pay Rp 1200
  2. Telkomesel Simpat Rp1.800
  3. Indosat Rp1,700
  4. Xl Rp1.7000
  5. Flexi Jakarta lokasl

Meanwhile, for customers accessing the number (021) 5299 7777, Telkom’s tariffs will apply. If you want to make non-cash transactions through  Mandiri Call  , you are required to have a Mandiri Pin Call.

The Pin Call can be obtained by first registering at the  nearest Mandiri bank ATM  in your city. Customers can insert the ATM card directly along with the pin. If so, then you can continue by selecting the e-banking registration menu and following the next instructions.

By email and social media

As well as connecting through Mandiri’s call centre service, customers can also make email and social media complaints. For those of you who want to get in touch via email, you can send a message directly to  Mandiri care@bank Mandiri.co.id.  To make a complaint via email, the customer can clearly submit a problem or complaint.

Remember to provide documents needed during the process such as passbooks, debit/credit cards, proof of transactions, complaint information including date and time of transaction, nominal and others. For more details, you can ask first in the customer service department.

Another way customers can use to make complaints is to access Bank Mandiri’s official website , which is www.bank Mandiri.co.id then you can select the contact us menu directly. In the menu, you will be required to enter some data. Make sure he never falsifies these data.

To contact the customer service department or call the centre  from Mandiri, there is still another way, namely through their social media, which can be through twitter @Mandiri care  or send a message via telegram care to 0811-8414-000. It’s good to be patient and wait for an answer.

How to Process  Customer Complaints

Already knowing how to contact Mandiri’s call centre service, the process to complain to these customers includes:

  1. Customers can submit complaints immediately through the call centre facilities that have been provided. If so, the bank will immediately check the suitability of the customer’s data
  2. The customer will then receive the complaint registration number immediately and the officer will receive and file complaints from the customers
  3. Officers from Mandiri will  immediately follow and resolve customer complaints based on the type of complaint in which it has been lodged.
  4. If the customer has agreed with a resolution or solution, the complaint will be deemed complete immediately
  5. Meanwhile, if no agreement is reached, the customer can immediately submit dispute resolution to the customer from the banking mediation function facilitated by the Indonesian bank.

Different types of problems are often experienced by bank customers including Mandiri members. To solve the problem, you can contact the  service department  of Mandiri call centre  directly where you will overcome immediately and provide the best solution for you.

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