Various HSBC Call Center Services for You Customers
HSBC call centres are very useful for their customers. The name HSBC is not very popular in small cities. But in some large cities its popularity is growing. In fact, this bank has successfully competed with many big names such as BCA and Mandiri. His passion for improving services is also quite extraordinary.
Increasingly, the services offered are constantly feeling improved. However, continuous improvement often confuses some consumers. The confusion was felt because the available features were becoming more and more. It may be best to contact CS to resolve the issue.
However, HSBC does not only offer a call center to its customers thanks to the many services it offers. There are several numbers that can be contacted according to the problem at hand. Therefore, it is better to know in advance the choice of service and the available HSBC call center numbers.
Contacting the Banking Services Call Center
HSBC banking services customers are divided into several groups. However, the most common type of group premiere. This is the group with the most customers. This is reasonable given the feature’s own use without further cost overall. There are two tricks to call the top-notch banking service.
The first number is 1500-700. This number can be reached from anywhere in Indonesia. However, those of you who are abroad will not be able to communicate with him. When abroad, the number to call is 6221-2551-4722. Its use necessarily uses local tariffs.
Both numbers can be dialed at any time. This is because the CS itself is active for 24 hours. The availability of the HSBC 24-hour call centre is not just for world-class customers. Advance banking services can be contacted 24 hours a day. However, the number is definitely different from the first-class service.
The number is also divided into two for internal and external needs. For domestic needs, you should call 1500-808. As for your needs while outside Indonesian territory, you can contact 6221-2552-6603. In fact, there is another type of service that HSBC provides.
Its type is Fusion banking. However, the users of this service are not as many as first-class or advanced. But while not so much, HSBC call centres are still available for fusion services. you can call 1500-501 to get in touch. The size is designed for customers in the territory of Indonesia.
However, since it is not used very often, no number is given for consumers coming from abroad. In fact, the number is inactive for 24 hours. You can communicate with him only from 9 a.m. to 5 p.m. Its availability is only from Monday to Friday.
Contact for Credit Card Services
In addition to banking, contacting the HSBC call centre is also for credit card purposes. The credit card requirements themselves are also divided into several types. The most common genre is, of course, the premiere with the largest number of users. For premium credit card purposes, you can call 1500-700.
The number is used when it is on the territory of Indonesia. While outside Indonesia, call 6221-2551-4722. The number can be accessed from anywhere in the world. Naturally, local fees will apply. Whether it’s a foreign or domestic number, both can be contacted at any time.
This is because his CS is also available 24 hours a day. The 24-hour availability of CS is also available for Signed Credit Card needs. This type of credit card is above a level premiere. Therefore, the number of customers is less.
When you want to contact the HSBC call center for a signed credit card, two numbers are available. Two numbers include 1500-800 and 6221-2552-6603. The first number is contacted for domestic purposes, while the second number is contacted for foreign purposes.
Both are equally active for 24 hours. The presence of this CS is also available for platinum credit card types. This is the highest rated breed in HSBC. The number of users is not very large. However, platinum service is always prioritized so customers don’t get frustrated.
The numbers that can be contacted are also different for domestic and foreign needs. The number for the native is 1500-808, and for the foreigner it is 6221-2552-6603. Both are available 24 hours a day, so platinum credit card customers can get in touch at any time.
There Are Still Other Types of Credit Card Services
The most famous credit card services in a bank are definitely premier, advance, and platinum. But HSBC also has other services to offer. The service is for credit card needs with cash refund. As with other types, there is a dedicated HSBC call center for the service . Vitality is also 24 hours.
The first is 1500-808. You can be contacted for domestic service needs. The next one was 6221-2552-6603. If the need is for abroad, you can be contacted. In fact, the type of cashback for credit card needs in general is the last type.
But in the field there are often conditions in which other problems often arise. The problem cannot be classified in any of the above types. If you encounter this type of problem, call 1500-808 when you are in Indonesia and 6221-2552-6603 when you are abroad.
However, the availability of such numbers is not 24 hours. People can only be reached from Monday to Friday. The time itself is only during working hours, that is, from 07.00 to 21.00. If this period has passed, the customer has to wait until the next day.
There Are Other Services Besides Banking and Credit Cards
In addition to banking and credit cards, other services are also available. This service actually serves as a support for consumer convenience. The first need is related to personal loans. It is not possible for a bank not to provide this feature. Therefore, a dedicated HSBC call centre is available for these purposes.
But like other credit card issues, this service is only available from 07:00 to 21:00. Communicating with him should be done on weekdays, that is, from Monday to Friday. Contact 1500808* for domestic needs. As for overseas needs, the contact is 6221-2552-6603.
Naturally, there are foreign tariffs for the second contact. In addition to Personal Loan purposes, there is also a dedicated communication for the Apply Now service. However, existing HSBC call centres are only geared towards domestic needs. The contact itself is 1500-707. Just like a personal loan service, you can’t contact her during the holidays.
The service is only available Monday through Friday. Even on that day, you can communicate only from 7 a.m. to 5 p.m. This period is much narrower than the need for a personal loan, for which CS is available until 9 p.m.
If you look at the description above, HSBC is very detailed about providing a call center. With these detailed conditions, every consumer problem will be solved. So, be sure to communicate when you encounter a problem. After all, the CS of the HSBC call center is always friendly in the face of every complaint.