How to use the services of the J&T call center very easily
Many do not know how to use the services of the J&T call center. Although customer service can be reached for 24 hours non-stop. It can even be said that this is the most recommended expedition, and during the holidays it is also still in operation. Thus, it not only serves 24 hours a day, but also works without holidays.
J&T doesn’t really know the holidays, even public holidays and weekends also still work as usual. So for those of you who are in the online business, it seems that this may be the best solution so that the goods you buy and sell can easily reach consumers, even if the transactions are made during the holidays.
J&T itself is an international company engaged in the expedition sector, although it is headquartered in Jakarta, the name of this company includes sorting warehouses in Semarang and Surabaya. As the youngest expedition service in Indonesia, J&T always strives for maximum service to satisfy its customers.
So we have questions, suggestions, or criticism that can be passed through customer service or J&T call centers. For those of you who are still confused about contacting customer service through which media, you are in the right article, because we will review it in detail.
Through the official J&T expedition hotline
Even initially, this one service was available for free access. In2018, the Nam un free hotline was abolished and replaced by a paid service where the tariff depends on the tariff of the operator in question. So you can call the hotline service on 021-8066-1888 in the following way:
- Dial the hotline number listed at 021-8066-1888
- After dialing the hotline number, you will be connected to the operator
- You can press extensions tailored to your needs
This one service is highly recommended as it is quite effective when customers can communicate in both ways until a solution is found. Thus, if you are facing local problems related to the delivery or receipt of goods, you can directly contact customer service on the hotline.
This J&T call center also has no holidays, so you can get in touch at any time you need it. In addition, it can also be accessed for 24 hours non-stop, making it easier for clients to consult directly. Contacting the call center through the hotline service is actually more expedient than in other ways.
Send an email to the expedition’s email address
In fact, there are many other ways in which it is possible to contact J&T in addition to the hotline service, where you have to pay a fee, since the hotline is not free. One of them is to send an email so that you can convey when writing about criticism suggestions or complaints.
J&T will also respond well to incoming emails so that you can send complaints, criticisms, or suggestions using jntcare@jet.co.id email address. If you really decide to contact customer service at an email address, pay attention to writing criticism about the suggestions or complaints you will make.
Do not forget to fill in the subject of the email with important things that you will pass on, then weld it in detail in the body of the email. If there are problems or complaints, you should use the list system, because later it will be easier for the J&T call center to deal with the complaint.
Instead of writing by paragraph, you should write it as a list , so that the essence of the complaint can be clearly conveyed. Ifyou are windy for a long time, there is usually a miscommunication, so you need to repeat what you want to convey, and, of course, it takes time, and the obstacles are not quickly resolved.
Contacting J&T’s social media accounts
In an increasingly complex era, it seems that there is no need to be confused if you want to contact the customer service of even a large company. In addition, all the information can be easily obtained where you just need to browse search engines or browsers using online media.
Nowadays, almost all large companies have their own social media accounts to present their products to the public. You just need to look for a social media account if you are facing complaints or problems so that they can be easily conveyed in a simpler way.
Similar to J&T, when you want to contact the J&T call center , but you are constrained because you have to spend a budget in which the tariff is adjusted according to the provider used to call the hotline number, you can dm or send messages directly through J&T social media accounts.
Especially now that many people prefer data packets over packages when making calls, so you can also contact the administrator through their social media. There are also many social media accounts nowadays, so look for more active social media accounts so that they can easily log in.
For this expedition, you can contact via your Facebook account: J&T Express Indonesia, Instagram: @jntexpressid, Twitter: @jntexpressid, WeChat:@JTExpressID and Line: @jtexpressid. You are more advised to contact through your Instagram account, as it is more often online or active.
So in addition to using the hotline service, you can visit the J&T call center in a variety of ways, starting with sending emails or instant messages to J&T social media accounts.
Via J&T WhatsApp number
If the above methods are still very complicated, for example, your train is not active on social media or does not have an email address, there is another way that may be the last solution, namely to contact the administrator or customer service on WhatsApp. WhatsApp is an application that is more often used for communication.
Compared to other applications, it can be said that even WhatsApp is a replacement for SMS, so you can contact the J&T call center on whatsapp number +62811-8466-188. You will be logged into customer service to chat in both ways, so that it is the same as the hotline, where you can also find solutions related to the complaints submitted.
Customer service also serves with all its heart to provide a quick and responsive response to suggestions, criticisms, or complaints made by customers. So there is no need to worry, because it is possible to properly overcome various obstacles, and the delivery or receipt of packages can go smoothly, as usual.
The main thing is that when sending a package, make sure that it contains the correct and complete address along with the zip code. Also, be sure to send neatly wrapped items so that the goods are not easily damaged along the way, as usually complaints in the J&T call center are mainly from lovers of online shopping.
Of the numerous complaints, many customers said that the package has not yet arrived. Then the address or name and the number of the house are incorrect, which causes the goods not to arrive at their destination. Then, due to improper packaging, the goods in it are also easily damaged, broken, broken and others.
The tips to make the delivery smooth and hassle-free are actually simple when you have to double-check the delivery address and destination name, always if you are sending items that may be damaged, then provide a warning sticker. So that you and the users also do not have to contact the J&T call center , as the delivery goes smoothly.